I am committed to protecting and respecting your privacy.

This policy (together with any other documents referred to in it) sets out the basis on which any personal data (including sensitive personal data) I collect from you, or that you provide to me, will be processed by me. Please read the following carefully to understand my views and practices regarding your personal data and how I will treat it.

For the purpose of the GDPR and Data Protection Act 2018 (the “Act”), Christelle Kerouedan is the data controller.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to me using the details below:

Full name of legal entity: Christelle Kerouedan Coaching
Email address: ck.insightscoaching@gmail.com  

It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me.

1.   INFORMATION I MAY COLLECT FROM YOU

I may collect and process the following data about you:

1.1 Information you give me. You may give me information about you by filling in forms, or by corresponding with me by phone, e-mail or otherwise. This includes information you provide when you use my services, or when you contact me about one of them. The information you give me may include your name, address, e-mail address and phone number, financial and credit card information, date of birth, gender, and location from where you are calling, and may also include sensitive personal data such as information about your physical or mental health or condition in the event you are working with me.

1.2 Information I receive from other sources. I may receive information about you if you use any of the other services I provide. I am also working closely with third parties (including, for example, business partners, service providers, sub-contractors in technical, payment and delivery services, analytics providers, credit reference agencies) and may receive information about you from them.

2.   USES MADE OF THE INFORMATION

I use information held about you in the following ways:

2.1 Information you give to me. I will use this information:

(a) to carry out my obligations arising from any contracts entered into between you and me and to provide you with the information, products and services that you request from me;

(b) to provide you with information about other services I offer that are similar to those that you have already purchased or enquired about;

(c) to provide you, or permit selected third parties to provide you, with information about goods or services I feel may interest you. If you are an existing customer, I will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where I permit selected third parties to use your data, I (or they) will contact you by electronic means only if you have consented to this. If you do not want me to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which I collect your data or contact me on the details provided above;

(d) to notify you about changes to my services;

(e) to validate your ability to access or use certain services or information;

(f) to provide customer service and support.

2.2 Information I receive from other sources. I may combine this information with information you give to me and information I collect about you. I may use this information and the combined information for the purposes set out above (depending on the types of information I receive).

3.   WEBSITE USE

3.1 In relation to any data I collect from you by visiting my website you are accepting and consenting to the practices described in this policy.

3.2 With regard to each of your visits to my site, I may automatically collect and process the following information:

3.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

3.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from my site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

3.3 I will use this information:

3.3.1 to administer my site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

3.4.2 to improve my site to ensure that content is presented in the most effective manner for you and for your computer;

3.4.3 to allow you to participate in interactive features of my service, when you choose to do so;

3.4.4 as part of my efforts to keep my site safe and secure;

3.4.5 to measure or understand the effectiveness of advertising I serve to you and others, and to deliver relevant advertising to you;

3.4.6 to make suggestions and recommendations to you and other users of my site about services that may interest you or them.

3.5 My site may, from time to time, contain links to and from the websites of partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that I do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

3.6 Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to my site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.

4.   COOKIES

My site uses cookies to distinguish you from other users of my site. This helps me to provide you with a good experience when you browse my site and also allows me to improve the site. For detailed information on the cookies I use and the purposes for which I use them, get in touch with me on the details provided in the Contact section above;

5.   DISCLOSURE OF YOUR INFORMATION

I may share your information with selected third parties including:

5.1 Business partners, service providers, suppliers and sub-contractors for the performance of any contract I enter into with you or them;

5.2 In relation to use of my site, analytics and search engine providers that assist me in the improvement and optimisation of my site;

5.3 Credit reference agencies for the purpose of assessing your credit score where this is a condition of me entering into a contract with you.

I may disclose your personal information to third parties if I am under a duty to disclose or share your personal data in order to comply with any legal obligation or industry best practice standards, or in order to enforce or apply my terms of use or terms and conditions of supply and other agreements; or to protect my rights, property, or safety, those of my customers, or of others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6.   WHERE I PROCESS YOUR PERSONAL DATA

The data that I collect from you may be transferred to, and processed at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for me or for one of my suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. I will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7.   YOUR RIGHTS

You have the right to access any personal information that I process about you and to request information about:

·       What personal data I hold about you

·       The purposes of the processing

·       The categories of personal data concerned

·       The recipients to whom the personal data has/will be disclosed

·       How long I intend to store your personal data for

·       If I did not collect the data directly from you, information about the source

If you believe that I hold any incomplete or inaccurate data about you, you have the right to ask me to correct and/or complete the information and I will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from me. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making I may use.

If I receive a request from you to exercise any of the above rights, I may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

8.   ACCESS TO INFORMATION

The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR.

9.   CHANGES TO MY PRIVACY POLICY

Any changes I may make to my privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to my privacy policy.

10.        LODGING A COMPLAINT

I only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws.

If you are unhappy with any aspect of how I collect and use your data, I would be grateful if you would contact me first so that we can try to resolve it for you.

If you are still unsatisfied, you have the right to lodge a formal complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).